Frequently Asked Questions
Have questions? Check out our Frequently Asked Questions below for quick answers. No need to wait for a response!
AutoCount
Have questions about AutoCount?
What is a documents?
A document in AutoCount Accounting means a transaction used for recording data which occurred at a specific date. The standard documents in AutoCount Accounting consists of G/L documents, A/R documents, A/P documents, Sales documents, Purchase documents, Stock documents, and Manufacturing documents.
How to install AutoCount Accounting in network environment?
To install AutoCount Accounting in Server PC,
- Go to the Server PC, put in the A2006 CDROM
- To install AutoCount Accounting in Server PC, choose Network Installation, Server Installation, then click Next button and follow the on screen instruction to complete the installation.
- Create any empty folder in Server PC, share this folder to allow other network users to have read, or read/write permission. For instance, we shared C:\A2006 as \\Server\A2006.
To install AutoCount Accounting in client PC,
- Go to the Client PC, put in the A2006 CDROM.
- Choose Network Installation, Client Installation, then click Next button and follow the on screen instruction to complete the installation.
Can I transfer my master data such as customer, supplier, and item data from UBS to AutoCount Accounting?
Yes, you can do it in AutoCount Accounting Management Studio. To transfer data from UBS, you can go to Data Upgrade tab and select either UBS Accounting 9.1 or UBS Stock 9.1. To complete data transfer, you can click on Browse to specify your UBS data folder, select Import Option (Import Items, Import Debtors, Import Creditors or Import Past Year Price History Record) and click Import.
How to setup Auto Backup ?
- Install AutoCount Backup.
- Right click on the auto-backup icon and select Open AutoCount Scheduled Backup Control Panel.
- Click on Add.
- System allows bulk addition of database automatically.
- After clicking the button, a windows will prompt you to enter the relevant server information in which the bulk addition is to be done.
How to restore without backup after I had formatted my PC?
You can save AutoCount Accounting Data folder at drive C before format your PC. Once you had formatted your PC and reinstall AutoCount Accounting, you can go to File, select Manage Account Book and click on Attach Database File. Click on Get Available Server to select your PC server which is in this format, your computer name/A2006. Then, browse at Physical Data File column and select file from AutoCount Accounting folder. Click OK once you had selected the file.
Login error – In order to use Remote USB Key, you must install AutoCount Backup server at Database Server PC.
Possible Reason:
- You may have not yet installed AutoCount backup server at your AutoCount Server
Or
- AutoCount backup server service did not start causing your USB Key not readable.
- When AutoCount backup server service is not started, the icon will be in red color.
Login error – 1 stock only network user already login to AutoCount Accounting but your current license only allows 0 stock only network user.
Possible Reason:
- The license you bought does not have any “Stock Only” user, but now the user log in are “Stock Only” network user type. You may check what network user that you bought at Tools > Program Control > Module Setting.
Solution:
- By using administrative ID that can login into AutoCount, Go to General Maintenance > User Maintenance > User & Group > User,
